Hosteses spiffed on increased business?

The other night we went out to eat for dinner. I am fairly diverse in different cuisines so I have a good idea how something should taste. We were driving down Ventura looking for a restaurant and came across one at the cross streets of Ventura and Balboa in Woodland hills. It was a Creole restaurant, one of my favorite cuisines and I have traveled the world sampling multiple cuisines.

Ambiance was ok (Music was a bit loud), for entertainment they had movies playing on some large plasmas throughout the restaurant.

So I order something I have ordered in the Creole capital of the US (Louisiana), Jambalaya! Food finally comes and it was the worst jambalaya I have ever had. As we were finishing our meal a friend and his girl walked in to be seated. We briefly chatted and he asked how the food was? I was honest with him and told him that it is the worst jambalaya I have ever had. Could some of the other entrees have been great? Sure, but if you can’t get jambalaya correct at a Creole restaurant, I wouldn’t count on the other entrees to be good. So he and his girlfriend left after hearing this.

I did tell the server about the dissatisfaction and she just looked at me and said ohh ok, sorry. I also told her she lost two customers because I told my friends not to eat here. This got me thinking, should the hostess get spiffed on increase business? I think so... It would have definitely put the hostess in a different mindset to ensure I was satisfied. What are your thoughts? Remember word of mouth can make or break a business! Fact: Word of mouth marketing is a $1.56 billion business.